Frequently Asked Questions
Answers to the questions we hear most often.
Getting started
What is Brillo?+
Brillo is a platform for trading-card collectors and stores to scan, manage, and grow a card business -- an AI card scanner, inventory management, a public portfolio/showcase, point of sale, live market data, and analytics, all in one account.
Do I need a paid plan to sign up?+
No. Every account starts on the Free plan, which lets you browse the catalog, view public seller profiles, and use messaging. Selling features like Inventory, Scan, and Dashboard need a paid plan -- see our Pricing page.
What do the paid plans cost?+
The current plans and prices are on the pricing page, and they are generated from the plans themselves so they are always up to date. You can change or cancel your plan at any time from Billing.
Scanning and inventory
How accurate is the AI card scanner?+
The scanner identifies the set, card number, and estimated condition/grade from a photo, and shows its confidence alongside the match. It’s a starting point to speed up data entry -- always double-check the details before you list or price a card.
Can I scan a whole binder page at once?+
Yes -- Binder Scan detects every card in a single photo of a binder page or box and matches each one, so you don’t have to scan cards one at a time.
Where do market prices come from, and how often do they update?+
Pricing and population data sync automatically on a schedule (daily by default). Prices are a market reference, not a guarantee of what any specific card will sell for.
Buying, selling, and safety
How do purchase inquiries and in-person pickups work?+
A buyer sends a cart of cards they want from your public profile; you negotiate and accept in the built-in messaging. If you agree to meet in person instead of shipping, both sides confirm a safety notice before the pickup is finalized -- see our Privacy Policy for exactly what’s recorded and why.
Does Brillo process payments or supervise meetings?+
No. Brillo is a communication and discovery platform -- it connects buyers and sellers, but does not process payment between users, arrange logistics, or supervise in-person meetings. Always meet in a safe, public location.
What is Point of Sale (POS) for?+
POS lets a store sell cards in person or online, print receipts, and have every sale automatically reflected in Inventory and the Dashboard.
Account and billing
How do I cancel or change my plan?+
Open Billing from your account menu -- you can upgrade, downgrade, or cancel at any time. Downgrades take effect at the end of your current billing period; upgrades apply immediately.
Is my payment information stored on Brillo’s servers?+
No. Subscription payments are processed by Stripe -- Brillo never stores your card number.